At webet, your privacy is taken seriously. This Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have as a registered player — particularly if you are accessing our platform from Malaysia.
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We never sell your personal information to third-party advertisers.
Identity documents are stored securely and accessed only for compliance.
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This Privacy Policy (the "Policy") issued by webet (the "Platform", "we", "us" or "our") and applies to all personal data collected from individuals (each a "User", "Player" or "you") who access, register on or interact with the services available atwebet.cam.
webet is an internationally licensed online casino and sports betting platform. As part of delivering our services — which include live casino games, high-RTP slots, sports betting on markets such as Liga Super Malaysia and the English Premier League (EPL), and related promotions — we necessarily collect and process certain personal data. This Policy explains the nature of that data, the purposes for which it is processed, and the rights you retain in relation to it.
We are committed to handling personal data with transparency, care and in compliance with the data protection standards applicable under our international operating framework. We encourage all Players, including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and elsewhere in Malaysia, to read this Policy carefully before using our services.
Acceptance: By registering an account, depositing funds or otherwise using the webet Platform, you confirm that you have read and understood this Privacy Policy and consent to the data processing practices described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.
For the purposes of this Policy, the following terms carry the meanings set out below:
webet collects the minimum personal data necessary to provide, operate and improve our services while meeting our regulatory compliance obligations. The categories of data we collect are as follows:
Data minimisation principle: We do not collect Personal Data beyond what is necessary for the purposes described in this Policy. We review our data collection practices periodically to ensure ongoing compliance with this principle.
webet collects Personal Data through the following channels and mechanisms:
Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal via payment methods such as DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB or Public Bank FPX, contacting our customer support team, or responding to promotional communications.
As you interact with the Platform, we automatically collect Technical Data and Usage Data through cookies, web server logs, and similar technologies. This includes your IP address, geolocation data (at country and city level), browser and device specifications, and in-session activity patterns.
In certain circumstances, webet may receive Personal Data about you from third-party sources, including:
Where data is received from third parties, we ensure that appropriate contractual safeguards are in place governing the lawful basis for sharing that data with webet.
webet processes your Personal Data one or more of the following legal bases, depending on the specific processing activity in question:
webet uses Personal Data collected from Players for the following specific purposes:
To register and maintain your Player Account, process transactions in Malaysian Ringgit (MYR) and supported cryptocurrencies, deliver live casino games, slots, and sports betting services, manage VIP tier status and loyalty rewards, and facilitate your use of responsible gambling tools including deposit limits and self-exclusion.
To conduct KYC identity and age verification, screen transactions against AML obligations, detect and prevent fraudulent activity, unauthorised account access and collusion, comply with our international operating licence requirements, and respond to lawful requests from regulatory or law enforcement authorities.
To monitor for suspicious betting patterns, enforce our Terms and Conditions (particularly provisions relating to bonus abuse and prohibited conduct), maintain the technical stability and security of the Platform, and conduct investigations into potential breaches of Platform rules.
To respond to enquiries submitted via live chat, WhatsApp or email — whether in English, Bahasa Melayu or Mandarin — to manage support tickets and complaints, and to maintain records of communications for quality assurance and dispute resolution purposes.
To monitor account activity for indicators of problematic gambling behaviour, to enforce responsible gambling controls where triggered (including self-exclusion requests), and to communicate with Players about responsible gambling resources where appropriate.
To send promotional communications regarding bonuses, VIP offers, new game launches and sports betting markets — but only where you have provided explicit consent or where permitted by applicable law. See Section 12 for details on how to opt out.
webet does not sell, rent or trade your Personal Data to third parties for their independent commercial purposes. We may, however, share Personal Data with the following categories of recipients, strictly for the purposes described in this Policy:
No commercial data sales: webet expressly prohibits any member of our staff or any contracted service provider from selling, disclosing or otherwise monetising Player Personal Data for commercial advertising purposes outside of the webet Platform.
webet retains Personal Data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by our legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with our internal data destruction protocols. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
webet implements a comprehensive set of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
Your role in data security: You are responsible for maintaining the confidentiality of your account credentials. Do not share your password or two-factor authentication codes with anyone. If you suspect your account has been compromised, contact webet support immediately at [email protected].
webet uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files placed on your device that store session and preference information. The following categories of cookies are used on the webet Platform:
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality and may prevent access to your Account. webet does not use cookies to serve third-party advertising on external websites.
Subject to applicable data protection law and our regulatory obligations, you have the following rights in respect of your Personal Data held by webet. To exercise any of these rights, please contact us as described in Section 16.
Request a copy of all Personal Data webet holds about you, including confirmation of how it is being processed.
Request correction of any inaccurate or incomplete Personal Data held about you. Minor corrections may be made directly through Account Settings.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that webet restricts processing of your Personal Data in defined circumstances, such as where accuracy is contested or a complaint is under investigation.
Request a machine-readable export of the Personal Data you provided to webet directly, where processing is based on consent or contractual necessity.
Object to processing carried out on the basis of legitimate interests, including direct marketing. Marketing objections will be honoured immediately upon receipt.
Response timeframe: webet will respond to valid data rights requests within 30 days of receipt. For complex requests, we may extend this period by a further60 days, with notification. We will not charge a fee for processing reasonable requests.
With your consent, webet may send you promotional communications by email, SMS or in-platform notification regarding bonuses, VIP tier upgrades, new game releases, sports betting promotions and related offers. We do not send unsolicited marketing communications to individuals who have not opted in.
You may withdraw consent for marketing communications at any time by: (a) using the unsubscribe link included in each marketing email; (b) adjusting your notification preferences in Account Settings; or (c) contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the processing of service-related communications necessary for Account management (such as transaction confirmations, security alerts or KYC notifications).
Certain communications regarding responsible gambling — including deposit limit notifications, session reminders and information about self-exclusion options — are classified as service communications rather than marketing. These cannot be fully disabled as they form part of webet's responsible gambling obligations.
The webet Platform is strictly restricted to individuals aged21 years and above. We do not knowingly collect, process or retain Personal Data from individuals below this minimum age. Age verification is conducted as part of the KYC process prior to the processing of any withdrawal, and accounts found to belong to individuals under the age of 21 will be immediately closed and any funds held will be returned to the depositing payment source.
If you believe that a minor has registered an account on the Platform or that webet has inadvertently collected data from a minor, please notify us immediately at [email protected] so that we may take appropriate corrective action.
For parents and guardians: If you are concerned about a minor's access to online gambling platforms, we recommend the use of parental control software to restrict access to gambling sites. webet supports responsible gambling and takes its age enforcement obligations seriously.
As an internationally licensed platform, webet's operations — and certain of its data processing service providers — may be located in jurisdictions outside of Malaysia. Where Personal Data is transferred outside of Malaysia to countries that may not provide an equivalent level of data protection, webet ensures that such transfers are protected by appropriate contractual safeguards, including standard data protection clauses, data processing agreements or other legally recognised transfer mechanisms.
By using the Platform, Players in Malaysia acknowledge and consent to their Personal Data being transferred to and processed in countries where webet and its service providers operate, subject to the protections described in this section.
webet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal or regulatory requirements, or Platform functionality. Where changes are material — meaning they affect the nature of data collected, the purposes for which it is used, or the rights available to Players — we will provide advance notice via email to the address registered on your Account and through a prominent in-Platform notification.
The "Last Reviewed" date at the top of this Policy indicates when the current version was most recently updated. We encourage all Players to review this Policy periodically. Continued use of the Platform following the effective date of an updated Policy constitutes acceptance of the revised terms. The current version of this Policy is always accessible at webet.cam/privacy-policy.
If you have any questions or concerns about this Privacy Policy, wish to exercise any of your data rights as described in Section 11, or would like to report a potential data protection issue, please contact the webet data protection team using the details below.
webet is committed to resolving all data protection enquiries promptly and transparently. If you are not satisfied with our response to a data rights request or privacy complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
Play with Confidence
We built webet with player security as a foundation — not an afterthought. From256-bit SSL to strict no-data-selling policies, your privacy is protected at every step. For players aged 21 and above only.
Questions about your data? Read our FAQ or review our Terms & Conditions.